Visit your Profile page and click "Manage Subscription" to:

• Update payment method
• View billing history
• Change or cancel your plan

Contact us at support@embrowser.com or use the help resources in the app. Hobby and Business plan users receive priority support.

The Free plan is available forever with no credit card required. You can try all the tools and create up to 10 designs to see if Embrowser is right for you.

Payments for Embrowser subscriptions are non-refundable.

With that said, if for any reason you're unhappy with Embrowser, please let us know. Contact us via the chat widget (bottom-right corner) or email us at support@embrowser.com. Give us a detailed account of what happened and we'll work with you to make sure you have the best experience possible.

See more in Embrowser's Terms of Service.

We accept all major credit cards through Stripe, including:

• Visa
• Mastercard
• American Express
• Discover

Yes, each plan has a maximum file size limit per design:

• Free: 25 MB per file
• Hobby: 100 MB per file
• Business: 250 MB per file

These limits are very generous - most embroidery designs are under 5 MB. Complex designs with high-resolution images may be larger.

If you try to save a design that exceeds your plan's file size limit, you'll see an error message:

You can either:

• Upgrade to a plan with a higher file size limit
• Simplify your design to reduce the file size
• Remove or compress large imported images

• Free: 10 designs
• Hobby: 200 designs
• Business: 20,000 designs

When you reach your design limit, you'll need to either upgrade your plan or delete old designs to create new ones.

All designs are stored securely in the cloud using Cloudflare R2 storage. Your designs are:

• Automatically synced across devices
• Backed up securely
• Private to your account
• Accessible from any browser

Yes! Sharing options vary by plan:

• Free Plan: Public share links - anyone with the link can view and duplicate your design (no account needed)
• Hobby Plan: Private folder sharing - share folders with specific users by email for collaboration
• Business Plan (Coming Soon): Advanced folder sharing with role control - assign Viewer (read + duplicate) or Editor (edit originals) permissions

If you downgrade from Hobby to Free and have more than 10 designs, you won't lose your designs immediately. However:

• You won't be able to create new designs until you're under the limit
• You'll need to delete designs to get under the 10-design limit
• Your existing designs will remain accessible (read-only)