Frequently asked questions

Visit your Profile page and click "Manage Subscription" to:

• Update payment method
• View billing history
• Change or cancel your plan

Contact us at support@embrowser.com or use the help resources in the app. Hobby plan users receive priority support.

Embrowser works best on desktops and laptops with a modern browser. Tablets with larger screens (like iPad) can work for viewing and simple edits, but the drawing tools are designed for mouse/trackpad input. Phones are too small for the editor.

Yes, Embrowser runs in your browser and needs an internet connection. Your designs save locally as you work (so you won't lose progress if your connection drops briefly), but you need to be online to open the app, generate stitch fills, and push saves to the cloud.

Choose the format that matches your machine brand. Brother/Babylock = PES, Tajima = DST, Janome = JEF, Husqvarna Viking = VP3, Melco = EXP, Barudan = U01. If you're not sure, PES and DST are the most widely supported.

Yes. Embrowser includes built-in embroidery fonts. Add text, choose a font, adjust letter spacing, and even bend text along curved paths for monograms and arched names.

$9.99/mo or $99.90/yr (2 months free with yearly billing). Cancel anytime.

The Free plan is available forever with no credit card required. You can create up to 10 saved designs and use the core digitizing tools: tatami and satin fills plus advanced fills (gradient, motif, cross stitch, and more), all free within a fair-use limit (advanced fills have a tighter cap), pro tools (auto-route, warp, rounded corners, auto start/stop), and free machine-file export, to see if Embrowser is right for you.

Payments for Embrowser subscriptions are non-refundable.

With that said, if for any reason you're unhappy with Embrowser, please let us know. Email us at support@embrowser.com. Give us a detailed account of what happened and we'll work with you to make sure you have the best experience possible.

See more in Embrowser's Terms of Service.

We accept a wide range of payment methods through Stripe, including credit and debit cards, digital wallets (Apple Pay, Google Pay), and various local payment methods depending on your region. The available options are shown automatically at checkout.

Yes, each plan has a maximum file size limit per design:

• Free: 25 MB per file
• Hobby: 100 MB per file

These limits are very generous - most embroidery designs are under 5 MB. Complex designs with high-resolution images may be larger.

If you try to save a design that exceeds your plan's file size limit, you'll see an error message:

You can either:

• Upgrade to a plan with a higher file size limit
• Simplify your design to reduce the file size
• Remove or compress large imported images

• Free: 10 saved designs
• Hobby: 500 saved designs

If you downgrade and have more than 10 designs, the extras become read-only (you can still view and export them). Upgrade again anytime to edit them.

All designs are stored securely in the cloud using Cloudflare R2 storage. Your designs are:

• Automatically synced across devices
• Backed up securely
• Private to your account
• Accessible from any browser

Yes. Sharing options vary by plan:

• Free Plan: Public share links - anyone with the link can view and duplicate your design (no account needed)
• Hobby Plan: Private folder sharing - share folders with specific users by email for collaboration

You keep paid features until your billing period ends, then move to the Free plan. Your designs are not deleted. If you have more than 10, the extras become read-only (you can still view and export them). Upgrade again anytime to edit them.